Managed IT / Continuity
Continuity for business-critical services.
Coordinating ongoing service relationships to support critical banking and aviation operations.
The following sections set out our contribution, the engagement scope and the basis of the commercial figures. Client identities remain confidential.
The context
Commercial banking and international aviation clients required ongoing data-centre maintenance and business communications services.
The challenge
Service scope, client expectations and internal responsibilities needed to remain clear throughout each ongoing relationship.
Our contribution
We managed client relationships and commercial negotiations, coordinated internal resources and followed up collections and renewals. We kept technical delivery and support teams informed of client priorities throughout the engagement.
Commercial value and basis
Annual service values were approximately RMB 1.2M for 7 × 24 data-centre maintenance and RMB 250K for PABX maintenance, equivalent to approximately RMB 4.35M over three years.